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Warranty Policy

DPTEK provide 1-5 years warranty period according to different product category, details please see below table.

 

Product category

Warranty period

Ethernet Switches

2 years

Industrial Switches

5 years

PoE Switches

2 years

Media Converter

2 years

SFP Module

1 year

FTTH Passive Components

1 year

 

 

Warranty Claims for Quality-Related Issues

 

All quality-related defects on items sold directly by DPTEK are covered by an extensive warranty, starting from the date of purchase .

 

For quality-related warranty claims, items will be replaced with a factory refurbished model of equal value when available, otherwise a new item will be sent.

 

Warranties on all replacements follow the same warranty timeframe of the original defective item, or 3 months after being replaced, whichever is longer. Warranties on products are void after having been fully refunded.

 

 

 

Process:

● Buyer must provide sufficient proof of purchase 

● The defective item’s serial number and/or visible proof depicting the defect are required

● It may be necessary to return an item for quality inspection

 

 

Shipping costs must be covered by buyer in the following situations:

● Returning products for any reason other than a proven defect

● Buyer’s accidental returns

● Returning personal items

● Returning items claimed to have defects but found by DPTEK quality control to be in working condition

● Costs associated with unauthorized returns (any returns made outside of the approved warranty process)

 

 

Not Covered Under Warranty:

● Products without sufficient proof of purchase

● Items that have expired their warranty period

● Non quality-related issues

● Free products

● Repairs through 3rd parties

● Damage from outside sources

●Damage from misuse of products (including, but not limited to: falls, extreme temperatures, water, operating devices improperly)

● Purchases from unauthorized resellers

 

RMA Service & Freight Charge

 

RMA

    Quality issues 
(Within 30 days of receipt)

Within Warranty

Out of Warranty

Freight Charge

From Customer to DPTEK

 DPTEK

Customer

Customer

From DPTEK to Customer

 DPTEK

DPTEK

Customer

Replace or Repair Fees

 DPTEK

DPTEK

Customer

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CONTACT US

Add: 403 Huijia Shopping Plaza, Nanlong Community, Nanwan Street, Longgang District, Shenzhen, China

Tel: +86-13691949606 (WeChat/WhatsApp/Skype)

Email: sales@dptek.com.cn 

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Copyright @ Shenzhen Dptek Technology Co., Ltd. All Rights Reserved 

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