Warranty Policy
DPTEK provide 1-5 years warranty period according to different product category, details please see below table.
|
Product category |
Warranty period |
|
Ethernet Switches |
2 years |
|
Industrial Switches |
5 years |
|
PoE Switches |
2 years |
|
Media Converter |
2 years |
|
SFP Module |
1 year |
|
FTTH Passive Components |
1 year |
Warranty Claims for Quality-Related Issues
All quality-related defects on items sold directly by DPTEK are covered by an extensive warranty, starting from the date of purchase .
For quality-related warranty claims, items will be replaced with a factory refurbished model of equal value when available, otherwise a new item will be sent.
Warranties on all replacements follow the same warranty timeframe of the original defective item, or 3 months after being replaced, whichever is longer. Warranties on products are void after having been fully refunded.
Process:
● Buyer must provide sufficient proof of purchase
● The defective item’s serial number and/or visible proof depicting the defect are required
● It may be necessary to return an item for quality inspection
Shipping costs must be covered by buyer in the following situations:
● Returning products for any reason other than a proven defect
● Buyer’s accidental returns
● Returning personal items
● Returning items claimed to have defects but found by DPTEK quality control to be in working condition
● Costs associated with unauthorized returns (any returns made outside of the approved warranty process)
Not Covered Under Warranty:
● Products without sufficient proof of purchase
● Items that have expired their warranty period
● Non quality-related issues
● Free products
● Repairs through 3rd parties
● Damage from outside sources
●Damage from misuse of products (including, but not limited to: falls, extreme temperatures, water, operating devices improperly)
● Purchases from unauthorized resellers
RMA Service & Freight Charge
|
RMA |
Quality issues |
Within Warranty |
Out of Warranty |
|
|
Freight Charge |
From Customer to DPTEK |
DPTEK |
Customer |
Customer |
|
From DPTEK to Customer |
DPTEK |
DPTEK |
Customer |
|
|
Replace or Repair Fees |
DPTEK |
DPTEK |
Customer |
|
CONTACT US
Add: Room 706, Building Pincui, Zhongcui Garden, Dafen Community, Buji Street, Longgang District, Shenzhen, China
Tel / WeChat / WhatsApp / Skype: +86-13691949606
Email: sales@dptek.com.cn
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